Welcome to Shoesurbanza’s FAQ page! Here, we’ve compiled answers to some of the most common questions to help make your shopping experience easier. If you can’t find the answer you’re looking for, feel free to reach out to our customer service team.
1. What payment methods do you accept?
We accept a variety of secure payment options, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Digital wallets (PayPal, Apple Pay, Google Pay)
2. How do I place an order?
To place an order:
- Browse our collections and add items to your shopping cart.
- Proceed to checkout and fill in your shipping information.
- Select your preferred payment method and complete your purchase.
You will receive an order confirmation email with your order details once your payment is processed.
3. Can I modify or cancel my order?
We begin processing orders immediately to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we are unable to modify or cancel it.
4. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50. For orders under this amount, standard shipping fees will apply. Expedited shipping options are also available for an additional charge.
5. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also visit the “Track Your Order” section on our website to enter your tracking number and get real-time updates.
6. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping times and costs vary depending on your location. International customers are responsible for any customs duties, taxes, or fees that may be applied by their country upon arrival.
7. How do I return an item?
If you are not satisfied with your purchase, we offer easy returns within 30 days of receiving your order. The item must be in new, unused, and unwashed condition with all original tags and packaging. Please refer to our [Returns & Refunds Policy] for detailed instructions on how to initiate a return.
8. How long will it take to receive my refund?
Once we receive your returned item, please allow 5-10 business days for your refund to be processed. Refunds will be issued to the original payment method used at the time of purchase.
9. How do I contact customer service?
If you have any questions or need assistance, please feel free to reach out to our customer service team:
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]
10. Do you offer gift cards?
Yes, we offer gift cards for you to give the gift of fashion! Visit our website to purchase gift cards in various denominations.
11. Is my personal information secure?
Absolutely! We take your privacy seriously and use industry-standard encryption to protect your personal information. For more details, please refer to our [Privacy Policy].
If you have any further questions or need assistance, don’t hesitate to contact us. We’re here to help!