At Shoesurbanza, we aim to provide a secure and smooth shopping experience. This Payment Policy outlines the payment methods we accept, the processing of your payments, and other relevant details regarding payments for your orders.
1. Accepted Payment Methods
We accept a variety of secure payment methods to make your shopping experience convenient. These include:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay
Please note that all payments must be made in USD.
2. Payment Processing
- All payments are securely processed through our trusted third-party payment processors, which use SSL encryption to protect your personal and payment information.
- When you place an order, your payment will be charged immediately upon order confirmation. You will receive an order confirmation email once your payment is successfully processed.
- If there are any issues with processing your payment, you will be notified via email or on the website. You may be required to update or re-enter your payment details.
3. Currency
All transactions on Shoesurbanza are conducted in USD. The final amount charged to your account will include the cost of the products, taxes, and applicable shipping fees. Please note that if you are ordering internationally, customs duties and taxes may apply, and these are the responsibility of the customer.
4. Billing Information
To ensure a smooth transaction, please make sure the billing information you provide matches the details associated with your payment method. Discrepancies in billing details may result in delays or cancellations of your order.
By submitting your payment information, you authorize Shoesurbanza to charge your chosen payment method for the total order amount.
5. Order Confirmation
Once your payment has been successfully processed, we will send you an order confirmation email with your order details, including the items purchased, the total cost, and estimated shipping times. Please check this email to ensure the accuracy of your order.
6. Refunds and Cancellations
- If you need to cancel your order or request a refund, please refer to our Returns & Refunds Policy for the steps to follow.
- Refunds for eligible returns will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
- Shipping charges are non-refundable unless you received incorrect or damaged items.
7. Security
Your security is important to us. We use secure payment gateways to ensure your payment details are processed safely and confidentially. We never store your sensitive payment information, and we take all necessary precautions to safeguard your personal and payment data.
8. Changes to This Payment Policy
Shoesurbanza reserves the right to modify or update this Payment Policy at any time. Any changes will be reflected on this page, with the most recent revision date updated at the top of the page. Please review this policy regularly to stay informed of any updates.
9. Contact Us
If you have any questions about our Payment Policy or need assistance with your payment, please contact our customer support team:
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]