At Shoesurbanza, we aim to provide you with a seamless and efficient shopping experience, including fast and reliable shipping. This Shipping & Delivery Policy outlines our shipping options, delivery times, and other important details to help you receive your order with ease.
1. Shipping Methods & Delivery Times
We offer multiple shipping options to suit your needs. Delivery times depend on the shipping method selected and your location:
- Standard Shipping: Estimated delivery time of [7-14 business days].
- Express Shipping: Estimated delivery time of [3-7 business days].
- International Shipping: Delivery times may vary, generally ranging from [10-20 business days].
Please note that shipping times may be affected by factors such as weather, customs clearance, and holidays.
2. Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We offer free standard shipping for orders over e.g., $50. The cost of expedited or express shipping will be displayed during checkout.
3. Order Processing Time
- All orders are processed within 1-3 business days after the order is placed (excluding weekends and holidays).
- Once your order has been processed and shipped, you will receive an email with tracking information so you can monitor your order’s progress.
4. International Shipping
We offer international shipping to a wide range of countries. Delivery times and shipping costs for international orders will vary depending on the destination and the shipping method selected. Please note that international customers may be responsible for customs duties and taxes, which are assessed upon arrival in the destination country. These fees are not included in the shipping cost and are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can track your package on the carrier’s website or by visiting our website under “Order Tracking.”
6. Shipping Delays
While we make every effort to deliver your order on time, please note that shipping delays may occur due to unforeseen circumstances such as weather, customs procedures, or high-demand seasons. We appreciate your patience during these times.
7. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure that you receive your items. If necessary, we will issue a replacement or refund, depending on the circumstances.
8. Address Changes
If you need to change your shipping address, please contact us immediately at [email protected] or +86 16538702091. We can only change the shipping address before the order has been shipped. Once the order is processed, we are unable to change the shipping address.
9. Contact Us
If you have any questions or need further assistance with your shipping or delivery, please don’t hesitate to reach out to our customer service team:
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]
Thank you for shopping with Shoesurbanza! We look forward to delivering your stylish new pieces right to your doorstep.